AgilOne and ITG logos

Customer Data Platform Summit
London, UK

March 27, 2019
11:30-17:00
ITG London Offices
6th Floor, 10 Bloomsbury Way
London WC1A 2SL

BrinaN_headshot

Brina Nash, Global Head of Customer Intelligence & CRM
MCM Worldwide

Bora Cetiner

Bora Cetiner 

CRM & Retail Analysis Manager Arcelik

Hayley Clifford

Hayley Clifford
Senior CRM & Loyalty Manager
Wickes

david elliot

David Elliot
Senior CRM Manager
Wickes

Mark Brennan

Mark Brennan
CEO
ITG Creator

Omer Headshot_color

Omer Artun
CEO
AgilOne 

Agenda:

11:30-11:35 -- Summit begins. Welcome remarks from Omer Artun, CEO of AgilOne and Mark Brennan, CEO of ITG
11:35-12:15 -- How a CDP Boosts Profitability & Improves Customer Experience (Brina Nash, Global Head of Customer Intelligence, MCM)
12:15-13:15 -- Customer Panel Presentation: Wickes case study (Hayley Clifford, Sr. CRM & Loyalty Manager, Wickes & David Elliott Sr. CRM Manager, Wickes)
13:15-13:45 -- Networking & snack break
13:45-14:30 -- Topic-Driven Peer Roundtables Session 1
14:30-15:15 -- Topic-Driven Peer Roundtables Session 2
15:15-16:00 --- How to Leverage a CDP for Customer Service Teams (Hayley Clifford, Sr. CRM & Loyalty Manager, Wickes; Bora Cetiner, CRM and Retail Analysis Manager, Arcelik)
16:00-17:00 -- Drinks, appetizers, and networking

Attendees will be able to participate in two roundtables, chosen from the following topics:

  • Customer data privacy
  • Leveraging first party data for advertising
  • Strategies for retailers with stores
  • Omnichannel attribution

If you want a preview of what the Summit will be like, check out this 1-minute recap video from previous summits!

AgilOne CDP Summits - What to expect (2)

Register to Attend